How do I order from Gezondheid aan huis?
1. You can order the products through the site using the "shopping cart" button.
2. By phone, at 0318-64 89 89, or if you're calling from abroad +31318648989.
3. Via our e-mail address: info@gezondheidaanhuis.nl.
Are the prices of the products with or without VAT?
All prices on our website include VAT.
I don't receive an order confirmation? What now?
Most likely our email ended up in the junk or spam folder, or the email address you provided
is incorrect or incomplete. You can email or call us for an additional order confirmation.
Do you have contacts with one wholesaler?
No, we order from several wholesalers and also from many manufacturers/importers. This allows us to get the products more often (and often faster). Even products that are hard to get are often still available.
If I order a product that is no longer available. How do you handle that? Will I receive a credit?
If a product is not available for a longer period of time or is no longer available for us to order, we will see if an alternative product is available. You will be informed about the alternative and you can make a choice. Should this not be your choice we will refund the amount paid by you. This happens within 10 working days after cancellation of your order. | How can I pay for the order?
You can pay your payment via iDeal, PayPal, MisterCash (Bancontact), Giropay), also we offer the possibility to make the payment via bank transfer. Creditcard payments are possible through Visa and Mastercard. We offer post-payment with Klarna. More information about our payment methods can be found "Payment and Delivery" in the lower left corner of our website.
Can I also pay with my creditcard?
It is possible to pay directly with your creditcard and also via PayPal when you've registered your creditcard by PayPal, you can pay with your credit card through PayPal's payment system.
More information about our payment methods can be found "Payment and Delivery" in the lower left corner of our website.
Can I change a payment method later?
If you first chose to pay with iDeal and then you would like to pay via bank transfer or PayPal, this is no problem. Just mail us your order number and the desired payment method. We will send you the necessary details.
Changing to one of our other payment methods is unfortunately not possible.
I received a coupon code from you, where can I redeem it?
You can turn in a coupon code in step 3 of the ordering process. Learn more about coupon codes.
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How do I log in to the website?
On the left side of our website you can login using your e-mail address and password.
If you want to place an order via your mobile phone, you can log in by clicking on the icon on the top right.
I cannot log in anymore? / I can't remember my password.
Through our website you can request a password reminder.
If this does not help you, you can e-mail/call us and we will gladly check it for you.
I am ordering for a company, I don't see an option to enter our company details in the registration form, can I order from you?
We are a mail order company that focuses on the private market. There are also several companies that order products from us, when registering a new customer you can choose whether you want to register as a private or business customer.
Why do I have to log in with you to order?
For the following reasons it is convenient to be able to log in to our website:
1. In addition to the status emails of your orders, you can also check the status via login.
2. You do not have to enter all address and delivery details for each order, these are already entered when you log in.
3. From the "My Orders" you can easily re-order products that have been ordered regularly.
4. Being a user of the website without placing an order does not oblige you to anything.
I want to undo my registration. Would you please let me know how to arrange this?
You can send us an e-mail and we will confirm your unsubscription. | Can I have my order delivered to another address?
This is possible. You can choose a different delivery address when placing your order in step 2 “Shipping Method”, you then choose “Send the order to the address provided”.
For each new order you can change this delivery address.
How do you ship my order and what happens if nobody is home?
We ship your order with "signature for receipt" by default. If you do not wish that, we can put a "note" on your package. You can enter this under "remark" while placing the order and we will make sure it will be on the label. This does not guarantee that the delivery person will comply. If no one is present at the time of delivery, when possible your package will be delivered to neighbors or to the nearest pickup location where you can pick up the package for another week.
How quickly will I receive the ordered products?
Usually you will receive your order within two to three working days after receipt of your payment.
If the products you ordered take longer to arrive, we will notify you by e-mail or telephone.
The delivery date has passed, when can I expect my order now?
If an order has not arrived within the indicated delivery time, please inform us no later than 14 days after the expected delivery date that you have not received your order. After this deadline we unfortunately cannot guarantee that we can still resolve the problem through the carrier. What are the shipping costs, I live in Rotterdam?
For orders under € 45,00 with a Dutch delivery address we charge € 4,95 shipping costs.
For orders above € 45,00 with a Dutch delivery address we charge no shipping costs.
Does Gezondheid aan huis also ship orders abroad?
We ship orders to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Germany, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovenia, Slovakia, Spain and Sweden.
Shipping costs for foreign delivery addresses are different.
You can check all shipping costs for foreign countries via the page, "Payment and Delivery". |
Where can I find product information?
By clicking on the product picture, product name or "Read more" button. If no product information is available please email us, information may still be available.
I can't find a product.
If you can't find a product on our site, e-mail us the name of the product, we will immediately check for you if the product you want is still available.
| Where can I find the status of my order?
On the left side of the website you will see the login menu. After logging in, the message "My Orders" will appear in this menu. After clicking on this link you will see your orders. This includes status, order confirmation, PostNL barcode and after your order has been shipped, the digital invoice as well.
How do I know when my package has been shipped?
You will receive an e-mail confirmation when your order is shipped. In this e-mail the barcode of PostNL is also mentioned, so you can follow the status of PostNL.
So you know exactly which day you can receive the package. You can also find the status in the Login menu "My orders", as described above.
How do I know if my order has been processed correctly?
You will receive an order number and a confirmation e-mail after placing your order.
In this e-mail, all details (your address information and your order) are renamed again.
If you do not receive this e-mail, it can be due to a number of things:
- Your email box is full or your spam filter has flagged our email as spam.
- The e-mail address is not fully/correctly entered on our website, therefore you will not receive a confirmation. |
How can I send you a tip or improvement?
Of course we are happy when customers think along with us! Therefore, we would love to hear from you if you have tips or improvements that would allow us to help you and other customers even better. You can email us for that at info@gezondheidaanhuis.nl
How can I make a complaint?
Of course, we make every effort to provide the best possible service to all our customers. If you are not satisfied with a product or with the handling of your order, we prefer to hear about it via e-mail or telephone. All complaints will be responded to within two working days.
Are you not satisfied with the handling of your complaint?
Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). | How long is the reflection period?
We follow the Thuiswinkel guidelines of 14 days. This means that you have 14 days, after receiving all products from your order, to revoke your order and then have 14 days to return your order. Hygiene articles and health protection products whose seal has been broken after delivery, such as razors, tampons, etc are excluded from the right of withdrawal. Also excluded are products that may spoil during the 14-day cooling-off period. You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. Consumable items such as dietary supplements/meal bars that are returned opened have become unsalable resulting in depreciation of up to 100%.
Please feel free to contact us to ask if a product is covered by the right of withdrawal.
To revoke your order, please use our revocation form which was emailed to you upon registration of your customer profile and can also be emailed to you upon request. You may also use the European Model Form of Withdrawal to notify us that you are abandoning the purchase. However, use of this form is not mandatory. Please feel free to contact us to ask if a product is covered by the right of withdrawal.
To revoke your order, please use our revocation form which was emailed to you upon registration of your customer profile and can also be e-mailed to you upon request. You may also use the European Model Form of Withdrawal to notify us that you are abandoning the purchase. However, use of this is form is not mandatory.
What do I need to do to cancel my order?
If you want to return one or more products, please follow the steps below, with that we will process the return as soon as possible:
1. Send us an e-mail (with a completed withdrawal form) or call us to let us know that you want to cancel (part of) your order. Please include your order number.
2. After contacting our customer service, you can return your order within 14 days to our return address listed on the withdrawal form. The costs for returning the goods to PostNL are approximately €6.95, these costs are for your own account.
3. As soon as possible, but certainly within 14 days after revocation of the agreement, you will receive a refund of the purchase amount, including any shipping costs already paid. Repayment will be made by the same means of payment as you used to pay. We may wait with refunding until we have received the products or you have proven that the products have been returned.
I have received the wrong product, what now?
If the products received do not match the products you ordered, it is of course very annoying. We would like to solve this quickly and would like to hear about it within 14 days after receipt of your order. Please send us an e-mail (info@gezondheidaanhuis.nl) or call us at 0318-648989 and include the order number. You will receive a return number to which you can return the wrong product free of charge and of course you will receive the correct product (without shipping costs).
I have ordered the wrong product, now what?
We will solve this for you as soon as possible! Please contact our customer service first. Then return the wrongly ordered product at your expense and we will send you the correct product free of charge. This is only possible if the correct product is cheaper, since an additional payment is not administratively possible. However, we can create a new order for you. You will receive a confirmation from us and as soon as we have received your payment the order will be processed. When we have received the other product back the order will be cancelled and credited.
I received a damaged order, what now?
That is annoying, we make every effort to pack the orders as well as possible. Should it be that the order is received damaged we would like to hear from you via e-mail or phone
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Are the products covered by a warranty?
All products offered for sale in our webshop are covered by the legal warranty. A product must do what you, as a customer, can reasonably expect. |
